Shipping Policy

Bark.lk delivers to every district in Sri Lanka by courier.

Delivery fee

Delivery is charged by weight, rounded up to the next whole kilogram. The exact delivery fee is calculated and shown at checkout before you pay.

• Pet name tags and collars (made and sent by Bark.lk): Rs. 350 for the first kilogram, plus Rs. 100 for each additional kilogram.
• Pet food, treats, health care and accessories (sent directly from our partner pet stores): Rs. 450 for the first kilogram, plus Rs. 110 for each additional kilogram.
• An order with both goes as two parcels, so each has its own delivery fee.

• A name tag: Rs. 350
• A 3kg bag of dog food: Rs. 670
• A 10kg bag: Rs. 1,440

Delivery time

• In-stock products: usually 2–4 business days after your order is confirmed.
• Custom collars and engraved or printed tags are made to order: usually 2–7 business days.
• Remote areas, public holidays and bad weather can add a day or two.

See the full list of towns and districts on our delivery areas page.

Order confirmation

You will receive an order confirmation after checkout. If an item turns out to be unavailable after you order, we will contact you straight away to offer an alternative or a refund.

Receiving your parcel

Please check your parcel when it arrives. If anything is damaged or missing, contact us within 7 days of receiving your order — on WhatsApp (+94 71 3454 296) or at care@bark.lk — with your order ID and a photo. See our return & refund policy.